Fero Waste and Recycling Inc, a division of The Municipal Group of Companies, is a solid waste company that services New Brunswick and Nova Scotia and is currently seeking the knowledge and expertise of a Dispatcher/Administrator based out of our Bathurst, NB location.
Primary Duties and Responsibilities:
- Act as a representative of the company demonstrating superior judgement and excellent customer service
- Answers phone calls and direct them as needed and set-up customer orders
- Dispatches drivers to calls as they are received, using information on customer needs, driver’s locations
- Manages requests for pick-up or container delivery
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
- Fields emails from customers to the appropriate departments
- Co-ordinate with the drivers for deliveries and services
- Data entry
- Organize and maintain office files and supplies
- Perform other duties as assigned.
Required Knowledge, Skills, Abilities, Education, and Experience:
- Experience with Microsoft Office Suites preferred
- Strong interpersonal skills
- Effective problem-solving skills
- High attention to detail
- Utilizes strong organizational and planning skills
- Ability to work in fast paced team environment
- Strong oral and written communication skills in both English and French
- Ability to effectively communicate with co-workers and supervisors
- Reliable transportation to and from work is required for this position
- Being Bilingual is a requirement
